| Standard Remote Change | Minimum Fee | Per 30 minutes thereafter | ||||||
| Standard Customer | $85.00 | $85.00 | ||||||
| PriorITel Customer | $60.00 | $60.00 | ||||||
| Premium Remote Change | Minimum Fee | Per 30 minutes thereafter | ||||||
| Standard Customer | $300.00 | $125.00 | ||||||
| PriorITel Customer | $120.00 (Includes first 30 minutes) | $60.00 | ||||||
| Standard On-Site Service | Callout | Per 30 minutes thereafter | ||||||
| Standard Customer (CBD) | $245.00 | $85.00 | ||||||
| PriorITel Customer (CBD) | $141.81 | $60.00 | ||||||
| Standard Customer | $165.00 | $85.00 | ||||||
| PriorITel Customer | $90.00 | $60.00 | ||||||
| Emergency Weekday Service (Non PriorITel) | Callout | Per 30 minutes thereafter | ||||||
| Standard Customer (CBD) | $600.00 | $125.00 | ||||||
| Standard Customer | $500.00 | $125.00 | ||||||
| Scheduled Weekend Service | Callout | Per Hour thereafter | ||||||
| Standard Customer | $245.00 | $170.00 per hour | ||||||
| PriorITel Customer | $120.00 | $120.00 per hour | ||||||
| Emergency Weekend/ Out of Hours Service | Callout | Per Hour thereafter | ||||||
| Standard Customer | $500.00 | $170.00 per hour | ||||||
| PriorITel Customer | $250.00 | $120.00 per hour | ||||||
IT Services | ||||||||
| Non-Maintenance | SMB with Maintenance | Education with Maintenance | ||||||
| $150.00 per hour | $125.00 per hour | $105.00 per hour | ||||||
Data Cabling and Electrical Services | ||||||||
| Call-Out Fee | Standard Rate | Time and 1/2 | Double Time | |||||
| $46.61 per half hour | $56.87 per half hour | $67.12 per half hour | |||||
- All pricing is ex-GST. Pricing applies to metropolitan areas of Sydney, Melbourne and Brisbane. Regional and inter-state charges will be based on location and contractor availability. In Sydney, North Sydney and Parramatta are classified as CBD.