Track Remote Work

Finding effective ways of managing remote workers is a priority to all businesses. Evotec can give you more visibility with a comprehensive solution to keep a detailed track of what your employees are up to.

Improved efficiency & productivity

Applications to actively monitor security

Integrated experience

First touch resolution

Why Track Employee's

Contact Evotec Today, to Find the Best Solution for Your Business

Tips for choosing a
Work from Home Solutions

  • All Collaboration and communication should be in one easy and scalable platform
  • Avoid having to switch between apps and software’s
  • Ensure your telephony service can be integrated to your system
  • A noise cancelling headset eliminates uncontrollable background noise
  • Quality monitoring and performance management should be included
  • Enable speech analytics, this allows you to take advantage of keyword and key-phrase spotting along with emotion detection

Business Value

  • Make customer experiences measurable
  • Uncover ways to improve customer retention
  • Increase revenue by exposing up-sell and cross-sell opportunities
  • Evolve with your unique business requirements
  • Your employee is held accountable for their output each day ensuring they are motivated to produce results
  • Share information across all departments easily over a unified platform
  • Capture, analyse and act on metrics to improve workforce performance and customer interactions
  • Provide employees with a vital performance feedback loop that drives employee behaviour in positive ways
  • Improve business processes by using desktop and processing analysers
  • In depth functionality with tightly unified apps to make it easy to add new features and functionality as your business needs change
  • Insights make data relevant, easy to consume and actionable to drive measurable improvements.

Evotec solutions bring together a huge variety of information sources from across your business, allowing you to record, analyse, act, and perform to meet your business objective.

Multi-Channel Recording:

capture interactions based on rules you define, find, and review them with ease, encryption on all recordings ensures your recorded data is protected

Quality Monitoring:

Analyse customer communications to gain deep insight into employee reactions, behaviour and work etc. 

Quality alarms and alert management enables you to know when quality levels are below the set threshold and the system can automatically assigned e-learning packs can be sent to identified employees

Performance Management:

Critical KPIs are displayed in over 30 predefined or customised reports to track analytic performance. For real time insight simply view your personalised dashboard

Forecasting:

Accurately forecast staffing needs using accurate historical data and sophisticated algorithms

Scheduling:

Schedule and deploy the right number of staff with the appropriate skills at the right time

Desktop:

Intelligently record agents screens and tag associated call recordings for a deeper view of employee performance

Content:

Analyse recordings for different attributes to isolate problem areas or to identify new sales opportunities

About us

With a portfolio unequalled in its breath and flexibility, over 30 years’ experience and three national offices, Evotec are committed to designing, implementing and supporting innovative technology solutions based on the unique requirements of your business.