Track Remote Work
Finding effective ways of managing remote workers is a priority to all businesses. Evotec can give you more visibility with a comprehensive solution to keep a detailed track of what your employees are up to.
Improved efficiency & productivity
Applications to actively monitor security
Integrated experience
First touch resolution
Why Track Employee's
- Balance - You have the option to balance calls and delegate work to the appropriate, skilled employees
Having visual access to all employees allows you to shift staff between busy ques, leaving staff less overwhelmed leading to tasks being completed in a timely manner - Productivity - Monitoring employees helps you pinpoint team members who are not completing enough tasks, answering enough calls or are sitting idle. By identifying these individuals, you have the opportunity to help them improve and produce more for your organisation.
- Spot inefficiency - Quickly notice when you are running inefficient or unproductive processes. if you notice your busiest employee also has the least number of answered calls, it could be a sign that they are not following procedure, or resolving the issue in a timely manner
- Reports - Get daily reports on all your employees, see details such as call times, number of notes, and jobs logged
- Accountability - Your employee is held accountable for their output each day, ensuring they are motivated to produce results
Contact Evotec Today, to Find the Best Solution for Your Business
Tips for choosing a
Work from Home Solutions
- All Collaboration and communication should be in one easy and scalable platform
- Avoid having to switch between apps and software’s
- Ensure your telephony service can be integrated to your system
- A noise cancelling headset eliminates uncontrollable background noise
- Quality monitoring and performance management should be included
- Enable speech analytics, this allows you to take advantage of keyword and key-phrase spotting along with emotion detection
Business Value
- Make customer experiences measurable
- Uncover ways to improve customer retention
- Increase revenue by exposing up-sell and cross-sell opportunities
- Evolve with your unique business requirements
- Your employee is held accountable for their output each day ensuring they are motivated to produce results
- Share information across all departments easily over a unified platform
- Capture, analyse and act on metrics to improve workforce performance and customer interactions
- Provide employees with a vital performance feedback loop that drives employee behaviour in positive ways
- Improve business processes by using desktop and processing analysers
- In depth functionality with tightly unified apps to make it easy to add new features and functionality as your business needs change
- Insights make data relevant, easy to consume and actionable to drive measurable improvements.
Evotec solutions bring together a huge variety of information sources from across your business, allowing you to record, analyse, act, and perform to meet your business objective.
Multi-Channel Recording:
capture interactions based on rules you define, find, and review them with ease, encryption on all recordings ensures your recorded data is protected
Quality Monitoring:
Analyse customer communications to gain deep insight into employee reactions, behaviour and work etc.
Quality alarms and alert management enables you to know when quality levels are below the set threshold and the system can automatically assigned e-learning packs can be sent to identified employees
Performance Management:
Critical KPIs are displayed in over 30 predefined or customised reports to track analytic performance. For real time insight simply view your personalised dashboard
Forecasting:
Accurately forecast staffing needs using accurate historical data and sophisticated algorithms
Scheduling:
Schedule and deploy the right number of staff with the appropriate skills at the right time
Desktop:
Intelligently record agents screens and tag associated call recordings for a deeper view of employee performance
Content:
Analyse recordings for different attributes to isolate problem areas or to identify new sales opportunities
About us
With a portfolio unequalled in its breath and flexibility, over 30 years’ experience and three national offices, Evotec are committed to designing, implementing and supporting innovative technology solutions based on the unique requirements of your business.
Our offer
- National Customer Service access
- Certified Engineers and Field techs
- Post Sales Service
- Fully Managed Accounts