Computer Telephony Integration

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated

Greater call control.

Automated call logging and call reporting.

Easy call handling.

Improve interdepartmental collaboration.

Be an anywhere worker

myPortal to go

myPortal to Go is a fully featured system app for mobile devices that lets you take your extension with you wherever you go. myPortal to Go isn’t twinning or a redirect to your mobile. myPortal to Go is a live system handset installed directly on your mobile device, rendering a desk phone unnecessary. Full desk-phone features enrich your mobile device. Park, hold, transfer and conference as you would do in the office directly from your smart phone or tablet.

myPortal to Go is location independent, provides access to your directories, favourites, voicemail and call journals. It allows you to manage your presence and view the status of all other system users and supports integrated VoIP, Call back, GSM or Call-through to lower communication costs .

OpenScape Web Collaboration

Atos Unify OpenScape Web Collaboration lets your team seamlessly and securely share documents, videos and other media with a click. Directly from their desktops,

smartphones and tablets. Group and individual chat enables side conversations, while seeing faces tells you if an idea is flying—or flopping. Because it’s fully available on our mobile client, you collaborate wherever you need to be. That means faster problem-solving, faster decision-making—and a faster path to a competitive advantage.

myAttendant

Greet callers with a comprehensive automated attendant and quickly direct them to the people and departments they want to speak to.

myAttendant is an extremely advanced yet user friendly attendant console. It combines telephone functions with OpenScape Business UC functions. In addition to classic call handling functions, it has further functionality for management of the UC suite where a user’s presence can be managed in order to best direct a call. All UC functions are united in a message centre with centralised access to voice, fax and instant message.

The switchboard application presents a single, consolidated view of all the company’s users and their status, making it easy to transfer calls when they become available. It can be deployed to multiple stations within an office environment and to multiple locations, including satellite and home offices.

About us

With a portfolio unequalled in its breath and flexibility, over 30 years’ experience and three national offices, Evotec are committed to designing, implementing and supporting innovative technology solutions based on the unique requirements of your business.