Evotec Support Fees and Charges
Our trained Customer Service Agents are responsible for the initial diagnosis of your fault and assignment of engineering resource for issue rectification. They will ensure you remain aware of the progress of your fault or installation, and provide an efficient communication channel between your company and the remainder of our Business Support team
Telephony Pricing Schedule
Standard Remote Charge
Standard Customer ————————————————— $35 —————————– $130 (Includes first 30 mins) ——————————— $95
PriorITel Customer—————————————————– $0 ——————————- $70 (Includes first 30 mins) ———————————- $70
Emergency Remote Charge
Standard Customer ————————————————— $325 —————————– $465 (Includes first 30 mins) ——————————— $140
PriorITel Customer—————————————————– $60 ——————————- $130 (Includes first 30 mins) ———————————- $70
Standard On-Site Service
Standard Customer ————————————————— $90 —————————– $185 (Includes first 30 mins) —————————- $95
Standard Customer (CBD) ————————————– $175 ————————— $270 (Includes first 30 mins) —————————— $95
PriorITel Customer —————————————————- $65 ————————— $135 (Includes first 30 mins) —————————— $70
PriorITel Customer—————————————————- $130 ————————– $200 (Includes first 30 mins) —————————– $70
Emergency Weekday Service (Non-PriorITel)
Standard Remote Charge ———————————–Service Fee———————————–Minimum Fee—————————–Per 30 Minutes Thereafter
Standard Customer ————————————————— $770 —————————– $1890 (Includes first 4 hours) ——————————— $140
Standard Customer Plus —————————————– $1430 —————————- $2550 (Includes first 4 hours) ——————————– $140
Scheduled Weekend Service
Standard Customer $270 $1,310 (minimum 4 hours) $130 PriorITel Customer $135 (Callout fee only) $895 (Minimum 4 hours) $95
Emergency Weekend/Out of Hours - Remote
Standard Customer $375 $515 (Includes first 30 mins) $140 PriorITel Customer $250 $345 (Includes first 30 mins) $95
Emergency Weekend/Out of Hours - On-Site
Standard Customer $1,320 $2,200 (Includes first 4 hours) $140 Standard Customer Plus $1,980 $2700 (Includes first 4 hours) $140 PriorITel Customer $275 $930 (Includes first 4 hours) $95
About us
With a portfolio unequalled in its breath and flexibility, over 30 years’ experience and three national offices, Evotec are committed to designing, implementing and supporting innovative technology solutions based on the unique requirements of your business.
Our offer
- National Customer Service access
- Certified Engineers and Field techs
- Post Sales Service
- Fully Managed Accounts