Telstra Priority® 1300 – Make Customer Service A Priority
A Priority 1300 number allows you to offer your customers the convenience of low-cost untimed calls to your business from almost any fixed phone in Australia. What’s more, this 10-digit number can be the same right across the country, helping you to establish a national and service-oriented image.
Keep the same number – You can continue to promote the same 1300 number regardless of how big your business grows, or how often it moves.
Always be available – Priority 1300 allows you to route calls to a preferred call centre or location based on factors such as call origin, time of day, or call volumes. This way you’re always available when your customers need you.
Stay one step ahead – Using our optional Telstra Analyser® Online tool, you can monitor your call statistics to gain valuable information on call origins, missed calls and much more.
Setting up your number – Priority 1300 is available to most Australian businesses. Services are usually connected within three working days, depending on the features selected and the number of answering locations required. Service costs include the initial connection fee, monthly rental and call costs.
Pricing including GST
| Service Connection | $99.00 |
| Standard Feature Connection | |
| Time and Day Manager | – |
| Call Splaying | – |
| Call Overflow | – |
| Area Manager | – |
| Enhanced Feature Connection | |
| Traffic Allocator (per service) | $110.00 |
| Local Area Manager (per answering point) | $110.00 |
| Post Code Manager (per answering point) | $110.00 |
| CCD Manager (per answering point) | $110.00 |
| SMS Manager | $110.00 |
| Silver Service (per answering point) | $110.00 |
| Redirect (per specified plan) | $110.00 |
| Feature Connection Ceiling | $2,200.00 |
| Rental Fees & Charges | |
| Standard Service | $27.50 |
| Additional Answering Points | – |
| Standard Feature Connection | |
| Time and Day Manager | – |
| Call Splaying | – |
| Call Overflow | – |
| Area Manager | – |
| Off Shore Termination | – |
| International Origination | – |
| Enhanced Feature Connection | |
| Traffic Allocator (per service) | $550.00 |
| Local Area Manager (per answering point) | $440.00 |
| Post Code Manager (per answering point) | $440.00 |
| CCD Manager (per answering point) | $1,329.17 |
| SMS Manager | $27.50 |
| Silver Service (per answering point) | $11.00 |
| Redirect (per specified plan) | $27.50 |
| Feature Connection Ceiling | N/A |
| Miscellaneous | |
| Moves and Changes – Simple | $44.00 per change |
| Moves and Changes – Complex | $110.00 per change |
| Maximum changes at the same time per service | $2,200.00 Maximum |
| Service Manager – per change | $110.00 |
| Use of Redirect Feature: Activation & Deactivation – per change | $44.00 |
| Quarantine Release Fee | $165.00 |
| Number Search Fee (for the fourth and subsequent search) | $22.00 |
*Please note this is standard pricing – please refer to your Telstra voice agreement for discounts applicable
Telstra Priority 1300 Call Usage Charges
| Chargeable Rate | Day | Off-peak |
| 7am – 7pm | 7pm – 7am | |
| Cents per Minute | Cents per Minute | |
| Local | 0 for the first 15 minutes, there-after the City Rate applies | |
| City | 13.2c | 9.9c |
| Regional | 15.0c | 12.1c |
| State | 22.0c | 18.7c |
| Inter-capital | 22.0c | 18.7c |
| National | 27.0c | 23.1c |
| Fixed to Mobile | 49.5c | 49.5c |
| Mobile to Fixed | 20.9c | 20.9c |
| Mobile to Mobile | 49.5c | 49.5c |
Please note: inbound caller is charged at the standard rates set by their carrier.
Telstra Freecall® 1800 – Make it easy for your customers to call you
Pricing (including GST)
| Connection Fees & Installation Charges | |
| Service Connection | $99.00 |
| Standard Feature Connection | |
| Time and Day Manager | |
| Call Splaying | |
| Call Overflow | |
| Area Manager | |
| Enhanced Feature Connection | |
| Traffic Allocator (per service) | $110.00 |
| Local Area Manager (per answering point) | $110.00 |
| Post Code Manager (per answering point) | $110.00 |
| CCD Manager (per answering point) | $110.00 |
| SMS Manager | $110.00 |
| Silver Service (per answering point) | $110.00 |
| Redirect (per specified plan) (State Service & National Service) | $110.00 |
| Feature Connection Ceiling | $2,200.00 |
| Rental Fees & Charges* | |
| National Service | $27.50 |
| Statewide Service | $16.50 |
| Additional Answering Points | – |
| Standard Feature Connection | |
| Time and Day Manager | – |
| Call Splaying | – |
| Call Overflow | – |
| Area Manager | – |
| Off Shore Termination | – |
| International Origination | N/A |
| Enhanced Feature Connection | |
| Traffic Allocator (per service) | $550.00 |
| Local Area Manager (per answering point) | $440.00 |
| Post Code Manager (per answering point) | $440.00 |
| CCD Manager (per answering point) | $1,329.17 |
| SMS Manager | $27.50 |
| Silver Service (per answering point) | $11.00 |
| Redirect (per specified plan) | $27.50 |
| Feature Connection Ceiling | N/A |
| Miscellaneous | |
| Moves and Changes – Simple | $44.00 per change |
| Moves and Changes – Complex | $110.00 per change |
| Maximum changes at the same time per service | $2,200.00 Maximum |
| Service Manager – per change | $110.00 |
| Use of Redirect Feature: Activation & Deactivation – per change | $44.00 |
| Quarantine Release Fee | $165.00 |
| Number Search Fee (for the fourth and subsequent search) | $22.00 |
*Please note this is standard pricing – please refer to your Telstra voice agreement for any discounts applicable.