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Agent redirect service
Agent redirect service gives remote users the ability to login to existing call centre infrastructures from any voice device. A logged on user is allocated a monitored circuit dynamically and can be reported on equally with an existing reporting package. The remote users are able to change their user status and enter their redirecting number from either a voice prompt menu or a web browser.
Contact centres
Your customers don't just rate your quality of service on just one phone call, they form an impression of your business based on their total experience and the way they are treated throughout the relationship. That's why it's important to have a solution in place that is easy to integrate, user friendly and able to monitor and measure performance.
Presence management
OpenScape VoiceLink is a solution that drives productivity improvements by PBX-enabling the Microsoft Office Communicator (MOC) client on the user’s desktop, giving users access to the telephony features of their Siemens PBX from their MOC client application. OpenScape VoiceLink provides a new level of integration and investment protection in the enterprise, by bridging your existing Siemens PBX with your Microsoft IM client, to best leverage your existing Siemens and Microsoft investments.
Communication servers
With our extensive experience in voice communications we offer small and medium sized businesses the knowledge to evaluate and deliver the right solution. Whether your business is just starting out or needs a technology refresh we can assist, from legacy PBX to soft switches through to converged solutions to protect existing investments.
Professional services
For the delivery of complex cross-technology solutions, Evotec High Level Support can provide the professionalism demanded by today's customers. Contact Centre design and implementation, Voice Link integration, Common Application Platform and Unified Messaging all require experience and specialised knowledge for successful project completion.
Evotec High Level Support is an Information Technology & Telecommunications Company offering Integrated Communication Solutions. Specialising in Contact Centres, Unified Messaging, Computer Telephony Integration and Voice Presence Integration. Contact us to discuss your solution.
