Automotive Industry

Case Study:Heartland Holden

Profile:
Part of the Heartland Group and one of the largest Holden franchise groups in Australia with 10 sites in NSW. Heartland Holden aims to be recognised as a successful organisation, treating each customer as if they are their only customer.

The Need:
Heartland wanted to provide a real person answering all incoming calls and then transferred them to the appropriate service centre at one of their locations.

The Solution:
Cordless technology: DECT base stations and handsets, allowing internal and customer contact easy to achieve. In 2001 linking sites was achieved by using ISDN technology, which enabled free inter-site calls.
In 2007 Heartland Holden updated their data network, and carried out a hardware upgrade improving inter-site connectivity and site management.
All moves and changes are made centrally by internal IT administration and updated from a server connected to the telephone network...all with one administration tool.

The Result:
A strong business DSL network with reliable communications platform.
www.heartland.com.au

Automotive Industry Overview

Large retail sites depend modern communications to provide optimal customer satisfaction and sales support.

In the competitive automotive industry, the challenge is maintaining contact with sales staff 'on the lot' yet allowing them to have optimal conditions to demonstrate the product.

For all organisations involved in retailing high-value products and service, trust and good service are vital elements of a good customer relationship.

Evotec has extensive experience in implementing technology that enables retail organisations to enhance their customer service.

Our cordless telephony solutions, our VoIP solutions, our unified messaging solutions, and our Next G and BlackBerry solutions ensure that the automotive industry can provide better service to its customers, both on-demand, and pro-actively.

For an expert solution to your retail site communications
contact us on 1300 133 996.